5 Star Customer Service Reviews


www.mykmart.com/5star


4.36 of 5
(by 11 reviewers)
Rating Summary | 82% of reviewers recommend (9 out of 11)

Pros
  • helpful staff (8)
  • smiling, happy and very friendly (3)
Cons
  • None
Most Helpful Favorable Review

i really enjoy coming to store #7193 in Springfield, Mo.  all the employees are always glad to help me. always with a smile. if they don't have what i'm looking for, they will call other stores to help me.  i for one, appreciate that, makes me feel they appreciate my business. this keeps me coming...

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Posted on Aug 07, 2010
Most Helpful Critical Review

Not worth the head ache

I'm an on-line purchaser for a very large beer company. I have found it down right discouraging to do buisness on line with Sears. None of there systems cross communicate and you are constanly being forwared to the next help desk. The last time I filled out one of these surveys they would not post it....

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Posted on Feb 12, 2010

5 Star Customer Service Reviews

Displaying all 9 reviews

The employee is Jane. The place was busy with customers wanting to check out. She opened a registar and smiled at me and said I can help you. I was making two bigger purchases and a bunch of small items. She noted what I had and asked if I wanted to join the Rewards card and be a member and save money on my purchases. She took the time to help me fill it out, helped me with my visa debt card I was going to use and really spent time helping me. She should be reconized for her good work.

Posted on Mar 10, 2010

I WENT IN KMART WITH MY BEST FRIEND TO GET AN OUTFIT AND FOUND SOME GREAT DEALS ....I WAS REALLY HAPPY WITH THE DEALS AND THERE PRICE ...........WE GO TO CHECK OUT AND LINDA WAS OUR CASHIER .....OMG SHE WAS VERY NICE AND FRIENDLY IN EVERY WAY MY FRIEND WOULD'NT LET ME PAY FOR MY STUFF AND MRS.LINDA HEARD HER AND FLAT OUT TOLD ME SHE DIDN'T WANT MY MONEY ...LOL I LAUGH SO HARD AT HER CAUSE SHE HAD A STRAIGHT FACE BUT I KNEW SHE WAS JOKING IF MRS. LINDA HAD A BAD DAY I DIDNT KNOW IT ...IF SHE WAS TRIED I DIDNT KNOW IT ......IF SHE HATED HER JOB I DIDNT KNOW......IF SHE WAS TRIED OF CUSTOMER SHE...

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Posted on Jun 04, 2010

my experince at Kmart was very disappointing.  the people that helped me were inconsiderate. they gave me attitude and we not very nice.  one was showing her breasts like she was getting ready to breast feed her child.  the manger was a raciast mother "you-know-what". the cashier i went to asked me so many question it was unreal.  It was very annoying and i do not like being questioned when all i am trying to do is buy Dawn on the Dead and condoms.  the condoms i ended up not finding and no one could be my assistance to find then   When i was signing up for a rewards card, the cashier was...

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Posted on Feb 14, 2010

Everytime i shop at store 4010. The employees treat me with respect , there is on in perticular Missi #20. She work's at the service desk. She is very helpful, and manages her job very well.She knows her job and i never have to wait long for service.

Posted on May 13, 2010

I called the store to ask a wuestion and got a very happy courteous person....She went out of her way to help me.......I appreciated it

Posted on Jan 07, 2012

Had what I neeeded in stock

I when to Kmart later 12/27/11 and they had all the items that I wanted in stock & out for me to  find them. I was able to go in, get them & pay & leave without having to ask where things were....unlike Target!

Posted on Dec 29, 2011

I did my christmas shopping at KMart this year and had to get a refund as well as return some items. I had no problems and they refunded my money with no questions asked, Thanks KMart!!!!!!!!!

Posted on Feb 26, 2012

I was next in line at Cortland KMART (NY) as "Roberta" was talking with customers from out of town visiting. She was a GREAT Ambassador for the Cortland Area and was very welcoming to these folks who were in this area over the Holidays! She not only was very supportive in the store products, she exemplified outstanding customer service and offered a very friendly welcome to anyone. She should be a KMART AMBASSADOR!! She is the best!!

Posted on Jan 02, 2012

I was in store 7382 the other day and it was my first time in this particular Kmart. Holly was a very helpful associate. She was a very polite and helpful person for me to talk to. She did a return for me quickly as soon as I walked in. After she did my return I had a list of things that I needed to get. Since I had never been in this Kmart I had no idea where anything in this store was. She informed me of the areas and aisles to obtain the items that I was looking for, and I was able to find everything I needed, and more! This Kmart was very clean compared to other department stores...

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Posted on Dec 15, 2011

Reviews of 5 Star Customer Service